Customer: I want to speak to the head of XYZ Limited.
Me: Yes sir, what seems to be the problem.
C: My thing has broken.
M: Wouldn't it be better to call the engineer/car breakdown/repair shop.
C: No, I want to speak to the MD.
M: But sir, it would be better to call the engineer/car breakdown/repair shop first and then when you are up and running again, to call back if you're unhappy.
C: No, I want to speak to the MD NOW!
M: I'm sorry sir I'm unable to do that. It would be better to call for help first.
C: Well, this call was a waste of time, wasn't it ....... brrrrrrrrrrr
Another satisfied Customer then. It's what makes the job worthwhile
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